Welcome to Lova – where meaningful connections begin! š
We understand that privacy policies arenāt the most exciting thing to read, but weāve written this one clearly so you know exactly how your information is collected, used, and protected when you use Lova.
This Privacy Policy is issued by PT. Gagasan Anak Bangsa, the company responsible for handling your personal data (ādata controllerā).
If you have any questions, please contact us at:
š§ info@getlova.com
This policy applies to all services operated under the Lova brand, including:
Together, these are referred to as our āServices.ā
We collect certain information to help you find and connect with others safely and effectively. Some data you provide directly, and some are collected automatically.
| Category | Description |
|---|---|
| Account Data | When you create an account, you provide your phone number, email address, and date of birth. |
| Profile Data | Includes photos, interests, gender, preferences, short bio, and other optional details you choose to share. |
| Content | Photos, videos, text messages, and other materials you upload or send through the app. |
| Purchase Data | Information related to your purchases of Lova+, Lova Gold, or Lova Platinum (e.g., transaction ID, date, and amount). |
| Customer Support Data | Any information you share when contacting our support team. |
| Social Media Data | When you log in with Google, Facebook, or Apple, we may receive information like your name and profile photo. |
| Category | Description |
|---|---|
| Usage Data | Your activities in the app (logins, swipes, matches, messages, etc.). |
| Technical Data | Device type, operating system, app version, crash logs, IP address, and advertising identifiers. |
| Geolocation Data | With your permission, we collect your deviceās location to show nearby matches. |
We use your data to operate, improve, and personalize our services, while ensuring safety and compliance.
| Purpose | Legal Basis | Data Used |
|---|---|---|
| To create and manage your account, show profiles, and connect you with matches | Contract | Account, Profile, Usage |
| To process payments and provide premium features (Lova+, Gold, Platinum) | Contract | Account, Purchase |
| To personalize recommendations and improve your experience | Consent | Profile, Usage, Geolocation |
| To ensure safety and prevent fraud or misuse | Legitimate interest | All categories |
| To improve performance and develop new features | Legitimate interest | Usage, Technical |
| To send marketing or promotional messages | Consent / Legitimate interest | Account, Usage |
| To comply with applicable legal obligations | Legal obligation | Account, Purchase, Technical |
We do not sell your personal data. However, we may share limited data with trusted partners and service providers when necessary.
| Recipient | Purpose |
|---|---|
| Other Users | Data you choose to make public (e.g., profile photo, name, interests). |
| Service Providers | Companies providing hosting, analytics, payment processing, and cloud infrastructure (e.g., AWS, Firebase, Stripe, Apple, Google Play). |
| Advertising Partners | To measure or deliver relevant ads (with your consent). |
| Law Enforcement or Regulators | When required by law or to protect user safety. |
| Business Transfers | If Lova undergoes a merger, acquisition, or sale, your data may be transferred under the same protections. |
Lova operates globally. Your data may be transferred and processed in countries other than where you live, including Indonesia, Singapore, or the United States.
We ensure your data is protected using Standard Contractual Clauses (SCCs) and other international data protection mechanisms.
Depending on your location, you may have the right to:
Ā
You can exercise these rights by contacting info@getlova.com.
We may ask for verification before processing your request.
We retain your data for as long as necessary to provide our services and comply with legal obligations.
Non-identifiable (aggregated) data may be stored longer for analytics and service improvement.
Lova is only available to users aged 18 years and above.
We do not knowingly collect data from minors. If you believe someone under 18 is using Lova, please report it through our in-app report feature.
We may update this Privacy Policy from time to time.
If we make significant changes, weāll notify you via email or through the app before the update takes effect.
If you have questions or concerns about this Privacy Policy or how your data is handled, please contact us:
š§ info@getlova.com
š www.getlova.com
Weāre committed to protecting your personal data and helping you create genuine, meaningful connections ā safely and securely, wherever you are.
